Services

At VAIA we understand that making the decision to automate a previously manual process with vision and robotics is a leap. Understanding how to then turn the mountains of data produced by the new system into actionable information and use it to fuel further improvements that can drive lean six sigma programs is a journey! We partner with our customers to ensure long term success and because our customers have such a variety of needs, we tailor our services to meet those needs. So, even if you’re not purchasing a full system from us we welcome the opportunity to start a dialog, to build a relationship, to be a source of information, education and to be a trusted advisor:

Get a quote on our services.

VAIA tests hundreds of customer products every year to offer an assessment and advice on the feasibility of applications. Depending on the complexity, this is often a free service. We’re happy to educate customers on the potential for vision and automation – even if those customers ultimately decide not to use VAIA.
Many customers want a full evaluation or input on a vision and automation strategy for their business, incorporating the use of data analytics or other high end tools to fuel business improvement.
Whether it’s rebuilding and programming a robot, helping with upgrades to a legacy machine or system, or integrating a new PLC logic to an existing production line – VAIA is ready to help.
Custom application specific software algorithm design and development.
Full machine design, build, installation and support for even the most complex of applications.

In addition to the training provided to customers on every major project, VAIA offers periodic training courses on vision, automation/PLC and other topics that help our customers improve their businesses. On site courses make use of VAIA’s state of the art vision and automation lab, and provide hand’s on experience to customer personnel. Check our website regularly for upcoming courses.

[No upcoming training courses]

Multi-Tiered: On-site and Remote

VAIA Tech provides unparalleled support services. Two thirds of our business is repeat business. VAIA offers Multi-tiered technical support program for VAIA customers that may include:

  • Web-based support interface
  • Phone and Email support
  • Remote Login and assistance through “gotoassist”
  • Regional (local) support through employees and contractor partners
  • On-Site Support from an experienced technician or vision engineer
  • First “n” days of support are included in the project
  • Same day response in most cases

Contact us directly for any machine vision support needs: 508.366.1106.

Tune up your system to gain peak performance

Onsite vision system tune-up includes:

  • Verification and testing of:
    • sensor alignment
    • camera alignment
    • rejector alignment
    • external communication to and from PLC or other controller
    • discrete IO functions
  • Optimization of:
    • PC hard drive
    • inspection parameters
    • software (i.e., updating where necessary)
  • Preventative maintenance:
    • tighten wire and cable connections
    • clean PC cooling system
    • clean optics and lights
  • Replace key parts:
    • UPS battery
    • stack light bulbs
  • Complimentary 60 days of remote technical support

Contact us directly to learn more about this new offering: 508.366.1106.

Maintaining expensive spares on site or across multiple sites can be costly and resource intensive. Apart from the cost of the spares themselves, they must be securely stored, tracked periodically tested and stocked based on anticipated failure rates. Requiring duplicate spares at multiple sites adds another layer of cost. VAIA can manage all of your spares needs at a much lower TCO, offering next business day delivery from our MA headquarters and handling all RMA activity for parts under warranty.
VAIA offers a range of financing options from leasing to extended payment plans to help customers deal with the sometimes difficult internal capital appropriation processes.
The explosive growth in processing power, storage capacity and performance of major vision and automation system components has made it possible to retain and then quickly access an enormous amount of image and PLC related data from customer systems. This creates, a huge opportunity.
Many of our customers are experiencing for the first time, the transition from a manual (human) random statistical sampling process to a system that provides a 100% sampling, reliable, 100% repeatable process with a permanent record of each inspection. Following that transition, the comment we hear most from our customers is that they now have a ton of data – but no information. VAIA can help.
VAIA Technologies works with customers to identify the critical goals that customers have for their vision system information and then works with them to get it into a usable format. Whether the goal is a robust retention platform, gaining a a better understanding of failure modes or using a series of image results to inform on process degradation and highlight the need for corrections prior to failure, VAIA can help mine image databases for valuable information. Dashboard and comparison engines can then provide real-time access to information, and allow measurement of process disparities across suppliers, operators, production lines and even manufacturing sites. For customers with active lean 6 sigma programs, this can often mean a terrific incremental source of actionable information.